FREQUENTLY ASKED QUESTIONS
Chosen by Shipowners and Shipyards Worldwide
Leveraging our global network, we provide one-stop support for all marine air-conditioning and refrigeration needs.
Point 01
One of Japan’s Leading Marine Air-Conditioning Specialists
We provide one-stop solutions for marine air-conditioning and refrigeration systems. Our services cover design and installation, equipment selection based on heat load calculations, airflow analysis, and marine duct design. From equipment repair and replacement to complete vessel air-conditioning systems, we deliver optimal solutions tailored to your needs.
Point 02
Fast Problem Solving Through Our Service Desk
If you are experiencing issues such as poor cooling performance, no cold air, unusual noise, or if you are considering a replacement, please feel free to contact our service desk.
You may also find a solution by referring to the troubleshooting section in the instruction manual.
Point 03
Reliable Support for Overseas Troubles
Through the Daikin Group’s global service network, we provide repair and maintenance support for marine air-conditioning and refrigeration systems at ports around the world.
Frequently Asked Questions & Inquiries
Here are some common questions from shipowners and shipyards. Please feel free to contact us with any inquiries.
Overseas Service Support
- Can repairs be arranged while the vessel is at a port overseas?
- Yes. Through the Daikin Group’s global service network, we provide repair and maintenance services for marine air-conditioning and refrigeration systems at ports worldwide.
Please contact us for details on service availability and scope.
Operational Issues During Seasonal Changeover
- The air-conditioning sometimes does not operate during the cooling/heating changeover season. What should we do?
- We recommend performing a trial run before the seasonal changeover. Our inspection services include pre-season checks and trial operations to help prevent unexpected problems.
- The air-conditioning system suddenly stopped working. What should we do?
- Please contact our service desk for assistance. In some cases, the issue may also be resolved by referring to the troubleshooting section in the instruction manual.
Air Ducts & Air Quality
- Dust or rust sometimes comes out from the air outlets. What should we do?
- We provide marine duct cleaning services to remove dust and rust buildup. This not only improves air quality but also helps maintain the performance of the equipment.
- Can you handle duct design, fabrication, and installation?
- Yes. We provide one-stop services for marine duct design, fabrication, and installation. We can also propose air-conditioning systems for the entire vessel.
Cooling/Heating Capacity & System Expansion
- We would like to add additional air-conditioning units due to high temperatures. Can we consult with you?
- Yes. After reviewing the vessel size, usage, and existing equipment, we will propose the most suitable air-conditioning system.
Equipment Replacement & Retrofits
- We want to replace an air-conditioning unit, but the doors are narrow. Will it fit?
- Don’t worry. We provide disassembly, delivery, and on-site reassembly services, making it possible to install air-conditioning units even on vessels with restricted access. We will assess the site and plan the delivery accordingly.
- The air-conditioning unit has been in use for over 10 years. Can it still be used?
- We first inspect the current condition of the unit. Then, considering the vessel’s age, costs of repair versus replacement, and availability of parts, we propose the most suitable solution.
- Is it safe to continue using the current refrigerant?
- We check whether your current refrigerant is, or will be, subject to regulations. We can also propose replacement equipment that complies with environmental standards.
Maintenance & Long-Term Operation
- Can you provide maintenance for air-conditioning and refrigeration systems?
- Yes. Our strength is providing total support to ensure long-term, stable operation. We offer maintenance services that include regular inspections and preventive care.
